|Dan Fiorella: Writer @ large||
The Service Survey Says...
You know what, American businesses? Stop harassing me about your employees' abilities. Or my experience at your store. I don't want to take your online survey. I don't want to stay on the line to answer a few brief questions upon the completion of our interaction. I don't want to evaluate your hires. I'm not your HR department. You keep telling me you're recording my call for possible quality evaluation, so evaluate it yourself. Just hire someone to listen. And I don't want to go to the site on the back of your receipt to take a survey that will then enter me into a sweepstakes where I might win a prize. I'm not answering your stupid questions on spec. At least Burger King will give be a Whopper if I answer its questions (I'm looking at you Wendy's). Hey, look, if I have a complaint, I'll write you a letter. And don't force me to rate your employee's performance when your company sucks and isn't getting my cable picture fixed. Most of the time it's not about that poor cubicle jockey forced to deal with the public, it usually about your management's crappy decisions, but none of your telephone surveys give that as a choice. I'm your customer, not your mom. You figure it out.
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Freelance writer, still hacking away.